30,000 Attendees, One Unified Experience with CloudJoi at Borneo Sonic Music Festival 2024

The Borneo Sonic Music Festival 2024 lit up Sarawak Stadium in Kuching, featuring an incredible lineup of global icons, including K-pop stars Rain, Jessi, Junny, and YoungJae, Indonesian sensations BCL and Judika, and Malaysia’s own Dolla, Yuna, and Namewee, along with other international entertainment headliners. Drawing over 30,000 attendees, this event—curated by BME International—has become the largest music festival in East Malaysia. Supported by the Ministry of Tourism, Creative Industry, and Performing Arts Sarawak, and partners such as Malaysia Airlines, Firefly, Lalamove, Oppo, Mae by Maybank, Pepsi, and more, the festival celebrated Sarawak’s vibrant culture and highlighted Kuching's growing reputation as an emerging entertainment destination.

CloudJoi: Ensuring a Seamless Experience

At CloudJoi, every detail matters. From the moment tickets went on sale to the final wristband check-in at the event, our goal was to make the entire journey seamless, secure, and effortless.

Our advanced platform, paired with trusted technology partners and a dedicated support team, delivered a flawless experience from start to finish.

Queue-it Integration

Managing high demand is crucial for an event of this scale. That’s why we integrated Queue-it, a virtual waiting room system that guaranteed fair, smooth access to ticket purchasing—even at peak times. The result? No crashes, no slowdowns—just a stress-free process that kept everyone happy.

Powered by AWS

Built on the powerhouse infrastructure of Amazon AWS, CloudJoi scales effortlessly to meet the needs of any event. Whether it’s 1,000 or 30,000 attendees, our platform remains lightning fast and reliable, ensuring every transaction is smooth and secure.

Extensive Payment Options

Flexibility is at the heart of our service. By partnering with 2C2P, BillPlz, and BNPL (Atome) services, we offered attendees multiple payment channels, making ticket buying simple and convenient. For Borneo Sonic, we even integrated exclusive MAE e-wallet discounts—tailored solutions that give audiences more ways to pay, and more reasons to return.

Customisation that Elevates the Brand

Every event has its own identity. CloudJoi understands this, and we design each experience to reflect it. For the Borneo Sonic Music Festival, we worked closely with the organizers to create a ticketing journey that was truly theirs—from the first click to the final entry.

Customized Purchase Page

We extended the festival’s visual identity right onto the ticket purchase page. With CloudJoi, the festival's branding was front and center, ensuring a cohesive, on-brand experience from the start.

Branded PDF Tickets

Details matter. That’s why we designed customized PDF tickets that matched the festival’s branding—keeping the experience consistent across every touchpoint.

Tailored Payment Channels

Our ability to offer exclusive MAE payment channels for the festival allowed us to provide attendees with unique discounts, setting CloudJoi apart by creating value-added promotional opportunities that enhance the experience.

Dedicated Support Team

No question left unanswered. Our dedicated support team was on hand to assist with any queries, providing attendees with the help they needed, whenever they needed it—delivering a stress-free, premium experience.

The Future of Live Events

CloudJoi’s seamless contribution to the Borneo Sonic Music Festival 2024 is just the beginning. As we continue to build a hub for live entertainment in Malaysia and beyond, we’re redefining how technology transforms live events. The festival’s success highlights the power of tourism in driving our economy, and events like this put Sarawak on the map.

Stay tuned for Borneo Sonic Music Festival 2025 and many more events powered by CloudJoi. For concert organizers seeking a tailored, frictionless ticketing solution, CloudJoi is here to elevate your event to new heights.